Continuous Improvement

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Empowering the Front Line through Continuous Improvement

Most organizations depend heavily on the human factor. Hospitals for example employ frontline workers who provide routine and essential services such as food services, administration, housekeeping and outpatient care. Frontline workers constitute 50 percent of the health care workforce, making them a key part of the health care system. It’s not only hospitals who employ frontine workers, manufacturing and service based companies do too. For this reason, frontline workers form an organization’s backbone and are the vehicle to meeting customer needs. Thus, to build a successful organization management and/or owners must empower, encourage, motivate and involve their frontine workers in their continuous improvement programs. After all, frontine workers are the ones doing the work every day thus they know a company’s processes better than anyone. Read More