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Leading Edge Group supports Utilities sector organizations to achieve operational excellence; increased capacity; enhanced productivity and levels of service; cost savings/avoidance; increased customer and employee satisfaction; among other improvements.

We provide training programs and improvement consultancy support, specifically designed for the sector, empowering staff at all levels to achieve positive change.

The utility sector encompasses a wide range of industries that provide essential services such as electricity, natural gas, water, and sewage treatment to customers. The primary goal of utility companies is to provide reliable and affordable energy and water services to their customers.

In recent years, the utility sector has been undergoing significant changes due to factors such as advances in technology, changing customer preferences, and new regulatory requirements. For example, the increasing adoption of renewable energy sources, like solar and wind, and the rise of electric vehicles (EVs) are changing how electric utilities generate, transmit, and distribute power. Similarly, there is an increasing emphasis on water conservation and recycling which affects water utilities.

Lean principles can be applied in the utility sector to improve efficiency, quality, and profitability. The goal of lean in the utility sector is to eliminate waste, increase efficiency and reduce costs while maintaining or improving the quality of service provided to customers.

Some specific examples of how lean principles might be applied in the utility sector are:

  • Implementing a “Just-In-Time” inventory management system to reduce unnecessary inventory and increase efficiency in the supply chain.
  • Using advanced analytics and data to monitor and optimize the performance of power plants and transmission systems.
  • Implementing automation and digital technologies to improve the speed and efficiency of meter reading, billing, and customer service processes.
  • Implementing a comprehensive safety management program to minimize the risk of injury or harm to workers.
  • Implementing a Total Productive Maintenance (TPM) program to improve the reliability and availability of equipment and infrastructure.
  • Implementing a “pull” system to match production with customer demand and minimize overproduction.
  • Improving logistics and material handling to optimize the flow of goods and services through the organization.

The lean methodology can help utility companies increase efficiency, reduce costs, and improve the quality of service provided to customers, which ultimately leads to increased competitiveness and profitability. As utility companies face an ever-changing environment, which includes shifts in energy generation and distribution, as well as changes in customer preferences and regulatory requirements, the application of lean principles can help them adapt and continue to meet the needs of their customers.

We help the Utilities sector to develop and enhance a culture of continuous improvement through Lean and Agile certification programs and tailor-made Lean training courses.

Over the past 27 years our consulting team has successfully worked with a range of Utilities sector clients. Our approach is based on a collaborative, partnership-driven working style; effective stakeholder engagement, knowledge transfer and consensus building to develop an optimal future state that will best meet the needs of the organization.

Our Utilities clients are achieving real, sustainable results.

A Lean Transform to develop standard management processes and a change in behaviors delivering €7m savings.

13% annual reduction in overall wind farm processes through eliminating non value add time

15% annual reduction in meeting times

Further Information

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Request a Proposal

Leading Edge Group can assess the unique needs of your organization and provide you with a tailored proposal. Please get in touch with us to find out more.

Practical Training Programs

Our training programs are suitable for all Utilities sector employees who wish to fully understand the advantages available from Lean and Lean Agile Utilities techniques. We can also provide tailor-made programs that focus on a specific tool or technique – for example, Lean strategic planning and deployment; value stream mapping; 5S; visual management; etc.

Agile Belt Certification

Agile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build standard capabilities and maximize the execution of improvements depending on your requirements.

Consultancy Support

Leading Edge Group delivers both strategic and operational consulting for Utilities sector organizations.

Establishing a Lean Deployment and Management System

Inclusive of vision and strategy; governance; capability building model; measurement framework; stakeholder engagement plan and deployment roadmap.

Lean Transform

Our transformation framework is designed to support the individual needs of each organization. This journey takes your organization from daily firefighting and silo managed processes to work area self-reliance and sustained growth.

Lean Performance Improvement

Leading Edge Group provides both structured Lean consulting programs and tailored support for your organization. Our Lean Start and Plus programs introduce Lean to your organization through facilitating short and medium sized process improvements built around a framework for further progression. We can also provide expertise to support specific continuous improvement initiatives including service delivery reviews and specific Lean improvement initiatives.

Research and Evaluation

We provide qualitative and quantitative research services that help organizations make data-informed decisions and improve programs and services. Our services include digital and continuous improvement assessments; commercial feasibility studies and specific health check diagnostics to measure baseline performance of relevant processes and services.

Lean Digital Transformation

Lean Digital transformation is the process of using Lean practices and digital technologies to improve operational performance and customer experiences. It will drive innovation across your teams and enable you to successfully evolve your organization. Our 5D approach to digital transformation integrates seamlessly with our Lean Transformation framework to deliver an integrated model for your organization.


Agile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build capabilities and maximize the execution of improvements.

Case Studies

Improved Competitiveness in Utilities

We used Lean to meet the client’s strategic and operational objectives

Environmental Consultancy Services: Lean Digital Assessment

The client needed advice on a replacement for their existing CRM solution, with particular focus…

Environmental Waste Management: Lean Start Program

The company was overstretched and under pressure to manage and execute all office tasks and…

Led by Experts

Our experts have significant experience in delivering process and quality improvement consulting, facilitation and training across diverse stakeholder groups from all levels across the Utilities sector.

All Experts

Pat is our senior transformation practitioner with the ability to connect with all levels of an organisation, from C-suite in developing strategy and direction, to front line coaching & mentoring, imparting expertise to enable self-sustaining teams. Pat’s expertise is in operational excellence and advising on change management & strategy with…

Bill has over 29 years’ experience implementing Lean & continuous improvement programmes in a variety of industry sectors in Ireland, UK, Australia, USA, Denmark and Central America. Bill has also accumulated academic qualifications in Mechanical and Industrial Engineering, Quality Assurance, a Lean Green Belt and an MBA. Bill is both…

Joe has a First Class Engineering Degree from University College Cork, Ireland and a MBA from the Open University. Joe has over 30 years’ hands-on experience at process improvement, including the practical application of Lean and Six Sigma methodologies. Before his mentoring and training work he had international responsibilities in…

What our Clients Say

“Pfizer Ireland Pharmaceuticals engaged Leading Edge Group to support “flow design” for laboratories in their new facility in Tuas, Singapore. The work was excellent and has been used by the team to design equipment set-up and workflows to aid an efficient facility start-up. The Leading Edge Group team was very knowledgeable in operations and Lean Methodologies, as well as being partnership focused. Pfizer Ireland Pharmaceuticals continues to engage with Leading Edge Group on other projects.”

Pat Field, Senior Director, Pfizer

“Our experience with Leading Edge Group was exceptional, and the additional supports and excellent follow-up we received from the team ensured that we completed our projects and were able to sustain the improvements that had been made, demonstrating their commitment to creating continuous improvement learners. It is wonderful to now see and hear Lean approaches and tools being applied in other contexts outside of our projects, as the value of Lean is recognized across the agency and process improvements continue to be actualized.”

Monica Armstrong, System Planner. Youth Services Bureau of Ottawa.

Any questions?

If you have any further questions, or want to register a group, get in touch:

Europe – Ireland

Co. Cork,
P24 AD90

Tel: +353 (21) 4855863

Email: info@leadingedgegroup.com

North America – Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,

Tel: +1 (416) 637 5074

Email: info@leadingedgegroup.com

Oceania – Australia

LEI Group Australia
1/76 Heller St
VIC 3055

Tel: + 61 (03) 9854 6136

Email: info@leadingedgegroup.com