How can we help?
Leading Edge Group has been working with organizations in the services sector for over 27 years. We have worked with companies of all scales, from small and medium, local and national to large global organizations.
We help organizations in the services sector reduce waste and increase value-add across the entire value chain in order to enhance sustainability and competitive advantage.
We help the services sector to develop and enhance a culture of continuous improvement through Lean and Agile certification programs and tailor-made training courses.
Over the past 27 years our consulting team has successfully worked with a range of services sector clients. Our approach is based on a collaborative, partnership-driven working style; effective stakeholder engagement, knowledge transfer and consensus building to develop an optimal future state that will best meet the needs of the organization.
Our services sector clients are achieving real, sustainable results
Reduce process waste by over by over 25% in under 12 months
10% reduction in Average Handling Times
Increased quality of work and greater efficiency
Significant long term financial savings
Please complete the form below to request further information on our training programs.
Request a Proposal
Leading Edge Group can assess the unique needs of your business in the services industry and provide you with a tailored proposal. Please get in touch with us to find out more.
Practical Training Programs
Our training programs are suitable for all service sector employees who wish to fully understand the advantages available from Lean and Lean Agile techniques. We can also provide tailor-made programs that focus on a specific tool or technique – for example, Lean strategic planning and deployment; value stream mapping; 5S; visual management; SCRUM, Kanban etc.
Agile Belt Certification
Agile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build standard capabilities and maximize the execution of improvements depending on your requirements.
Consultancy SupportLeading Edge Group delivers both strategic and operational consulting for service sector organizations.
Establishing a Lean Deployment and Management SystemInclusive of vision and strategy; governance; capability building model; measurement framework; stakeholder engagement plan and deployment roadmap.
Lean TransformOur transformation framework is designed to support the individual needs of each organization. This journey takes your organization from daily firefighting and silo managed processes to work area self-reliance and sustained growth.
Lean Performance ImprovementLeading Edge Group provides both structured Lean consulting programs and tailored support for your organization. Our Lean Start and Plus programs introduce Lean to your organization through facilitating short and medium sized process improvements built around a framework for further progression. We can also provide expertise to support specific continuous improvement initiatives including service delivery reviews and specific Lean improvement initiatives.
Research and EvaluationWe provide qualitative and quantitative research services that help organizations make data-informed decisions and improve programs and services. Our services include digital and continuous improvement assessments; commercial feasibility studies and specific health check diagnostics to measure baseline performance of relevant processes and services.
Lean Digital TransformationLean Digital transformation is the process of using Lean practices and digital technologies to improve operational performance and customer experiences. It will drive innovation across your teams and enable you to successfully evolve your organization. Our 5D approach to digital transformation integrates seamlessly with our Lean Transformation framework to deliver an integrated model for your organization.
AgileAgile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build capabilities and maximize the execution of improvements.
Lean awareness and application within Contact Centre environment was achieved.
This customer contact centre operator wanted to apply Lean within their work environment, identify a…
Led by Experts
Our experts have significant experience in delivering process and quality improvement consulting, facilitation and training across diverse stakeholder groups from all levels across the services sectorAll Experts
What our Clients Say
We are now fit for purpose for the next development phrase of the business thanks to Leading Edge Group
Áine Gleeson, Owner, WowWee.ie
We work with staff at all levels and functions of the organization, from Operations Managers to front-line staff. We’ve helped both large and small enterprises across Canada, Ireland and Australia with their
If you have any further questions, or want to register a group, get in touch:
Europe – Ireland
Charter House Cobh,
Tel: +353 (21) 4855863
North America – Canada
60 St. Clair Avenue East Suite 805,
Tel: +1 (416) 637 5074
Oceania – Australia
LEI Group Australia
1/76 Heller St
Tel: + 61 (03) 9854 6136