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Leading Edge Group has been working with organizations in the services sector for over 27 years.  We have worked with companies of all scales, from small and medium, local and national to large global organizations.

We help organizations in the services sector reduce waste and increase value-add across the entire value chain in order to enhance sustainability and competitive advantage.

Lean is a philosophy and set of practices that originated in manufacturing, but has since been applied to many other industries, including the services sector. The goal of lean is to continuously improve processes to eliminate waste, reduce lead times, and increase customer value.

In the context of a service, lean practices can be used to improve efficiency, reduce errors and rework, and increase customer satisfaction. Some of the key practices and tools used in lean services include:

  • Value stream mapping: This is a tool for identifying and analyzing the flow of activities involved in delivering a service, from the customer’s perspective. The goal is to identify and eliminate any steps that do not add value to the customer.
  • Kanban: This is a pull-based system for managing work, which allows teams to visualize their workflow and make sure they are not overburdening any one step of the process.
  • Standardized work: This is the practice of documenting and training on the best way to perform a task or process, to ensure consistent quality and make it easier to identify and correct errors.
  • Continuous improvement: This is the practice of regularly reviewing processes and seeking out opportunities for improvement. In a service context, this can involve seeking feedback from customers and employees, and experimenting with new ways of working.
  • Root cause analysis: When issues or errors are identified, it is important to understand the underlying causes to prevent them from happening again in the future.

By using these methods, Lean in the service sector can help businesses identify and eliminate unnecessary steps, speed up processes, and improve quality and customer satisfaction.

We help the services sector to develop and enhance a culture of continuous improvement through Lean and Agile certification programs and tailor-made training courses.

Over the past 27 years our consulting team has successfully worked with a range of services sector clients. Our approach is based on a collaborative, partnership-driven working style; effective stakeholder engagement, knowledge transfer and consensus building to develop an optimal future state that will best meet the needs of the organization.

Our services sector clients are achieving real, sustainable results

Reduce process waste by over by over 25% in under 12 months

10% reduction in Average Handling Times

Increased quality of work and greater efficiency

Significant long term financial savings

Further Information

Please complete the form below to request further information on our training programs.

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Request a Proposal

Leading Edge Group can assess the unique needs of your business in the services industry and provide you with a tailored proposal. Please get in touch with us to find out more.

Practical Training Programs

Our training programs are suitable for all service sector employees who wish to fully understand the advantages available from Lean and Lean Agile techniques. We can also provide tailor-made programs that focus on a specific tool or technique – for example, Lean strategic planning and deployment; value stream mapping; 5S; visual management; SCRUM, Kanban etc.

Agile Belt Certification

Agile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build standard capabilities and maximize the execution of improvements depending on your requirements.

Consultancy Support

Leading Edge Group delivers both strategic and operational consulting for service sector organizations.

Establishing a Lean Deployment and Management System

Inclusive of vision and strategy; governance; capability building model; measurement framework; stakeholder engagement plan and deployment roadmap.

Lean Transform

Our transformation framework is designed to support the individual needs of each organization. This journey takes your organization from daily firefighting and silo managed processes to work area self-reliance and sustained growth.

Lean Performance Improvement

Leading Edge Group provides both structured Lean consulting programs and tailored support for your organization. Our Lean Start and Plus programs introduce Lean to your organization through facilitating short and medium sized process improvements built around a framework for further progression. We can also provide expertise to support specific continuous improvement initiatives including service delivery reviews and specific Lean improvement initiatives.

Research and Evaluation

We provide qualitative and quantitative research services that help organizations make data-informed decisions and improve programs and services. Our services include digital and continuous improvement assessments; commercial feasibility studies and specific health check diagnostics to measure baseline performance of relevant processes and services.

Lean Digital Transformation

Lean Digital transformation is the process of using Lean practices and digital technologies to improve operational performance and customer experiences. It will drive innovation across your teams and enable you to successfully evolve your organization. Our 5D approach to digital transformation integrates seamlessly with our Lean Transformation framework to deliver an integrated model for your organization.


Agile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build capabilities and maximize the execution of improvements.

Case Studies

Marketing Office
Lean Marketing to Grow Sales

The organization required a significant growth.

Lean Pilot in a Contact Centre

Lean awareness and application within Contact Centre environment was achieved.

Call Centre: Creating and Sustaining Lean Culture and Behaviours

This customer contact centre operator wanted to apply Lean within their work environment, identify a…

Media Company: Using Agile Values and Practices to your Advantage

This medium sized media organization required guidance on how Agile values and practices could be…

Led by Experts

Our experts have significant experience in delivering process and quality improvement consulting, facilitation and training across diverse stakeholder groups from all levels across the services sector

All Experts

Pat is our senior transformation practitioner with the ability to connect with all levels of an organisation, from C-suite in developing strategy and direction, to front line coaching & mentoring, imparting expertise to enable self-sustaining teams. Pat’s expertise is in operational excellence and advising on change management & strategy with…

Bill has over 29 years’ experience implementing Lean & continuous improvement programmes in a variety of industry sectors in Ireland, UK, Australia, USA, Denmark and Central America. Bill has also accumulated academic qualifications in Mechanical and Industrial Engineering, Quality Assurance, a Lean Green Belt and an MBA. Bill is both…

Dwight is a certified Lean Six Sigma Master Black Belt with over 20 years’ experience. His Lean expertise is complemented by experience drawn from working across finance; sales; learning & development and supply chain management. Dwight has held lead roles in the deployment of Lean transformations at Cardinal Health and…

As a trained Lean Six Sigma Black Belt, Laura-Lee implements and coaches’ others to implement processes and people improvement across teams and individuals. Focusing on value-added initiatives and producing great results, Laura-Lee has contributed to significant cost savings, talent engagement and process maximization. Laura-Lee’s experience spans Lean transformation; strategy deployment;…

What our Clients Say

“Pfizer Ireland Pharmaceuticals engaged Leading Edge Group to support “flow design” for laboratories in their new facility in Tuas, Singapore. The work was excellent and has been used by the team to design equipment set-up and workflows to aid an efficient facility start-up. The Leading Edge Group team was very knowledgeable in operations and Lean Methodologies, as well as being partnership focused. Pfizer Ireland Pharmaceuticals continues to engage with Leading Edge Group on other projects.”

Pat Field, Senior Director, Pfizer

“Our experience with Leading Edge Group was exceptional, and the additional supports and excellent follow-up we received from the team ensured that we completed our projects and were able to sustain the improvements that had been made, demonstrating their commitment to creating continuous improvement learners. It is wonderful to now see and hear Lean approaches and tools being applied in other contexts outside of our projects, as the value of Lean is recognized across the agency and process improvements continue to be actualized.”

Monica Armstrong, System Planner. Youth Services Bureau of Ottawa.

Our Clients

We work with staff at all levels and functions of the organization, from Operations Managers to front-line staff. We’ve helped both large and small enterprises across Canada, Ireland and Australia with their

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Any questions?

If you have any further questions, or want to register a group, get in touch:

Europe – Ireland

Co. Cork,
P24 AD90

Tel: +353 (21) 4855863


North America – Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,

Tel: +1 (416) 637 5074


Oceania – Australia

LEI Group Australia
1/76 Heller St
VIC 3055

Tel: + 61 (03) 9854 6136