Healthcare

In public health we are faced with the challenge of having to do more with diminishing resources.  Thanks to Leading Edge Group, we now have clarity in the form of a client-focused quality improvement roadmap. Our staff have experienced a tremendous shift in a culture toward LEAN principles and are seeing their influence in many of the operational improvements identified in the review. Key to our success has been Leading Edge Group’s quality coaching and experienced consultants. I highly recommend Leading Edge Group to anyone looking for quality and customer service improvements

Crossroads Children’s Mental Health Centre (CCMHC) embarked on our Lean journey 3 years ago. Throughout this journey we had the opportunity to learn from the experts at Leading Edge Group. Each level of training resulted in a more thorough implementation of Lean as our methodology and philosophy of continuous quality improvement. These training opportunities have engaged all of our employees from every level of the organization to pay attention to wastes in our processes and to identify opportunities to better meet the needs of our clients/patients. We would highly recommend that child and youth mental health services across the province consider Leading Edge Group as a source of training for Lean in the healthcare sector.

Our experience with Leading Edge Group was exceptional and the additional supports and excellent follow-up we received from the team ensured that we completed our projects and were able to sustain the improvements that had been made, demonstrating their commitment to creating continuous improvement learners. It is wonderful to now see and hear Lean approaches and tools being applied in other contexts outside of our projects, as the value of Lean is recognized across the agency and process improvements continue to be actualized.

The Professional Advisory Committee (PAC) worked with Leading Edge Group to provide LEAN training to our Professional Practice Leads because of their extensive familiarity and expertise with the healthcare system; their demonstrated success in supporting organizations to make change; their willingness to provide on-site training with an individualized approach and their follow-up to support sustainability of practices. Through the training, support and collaboration provided by Leading Edge Group, the members of the PAC have continued to implement LEAN strategies in initiatives of the PAC and their health professional discipline.”

Through the years, John Whelton and his team at Leading Edge have provided Guelph General Hospital with the training and insights necessary to achieve results within our organization.  The voice of our customers, (patients, staff) are at the forefront of our improvements, their experience helps us to rapidly respond and adjust to their changing needs as well as the changing needs in our environment. With the experience of both Black Belts and Green Belts in the organization we are working to expand our capability to respond to improvements as “the way we work” each day.

Using the science of improvement we are better able to:

• Define our problems, be clear of root cause
• Apply the correct tools to incrementally improve process
• Translate data into action
• Sustain the improvements made

The team at Leading Edge has been inspiring, collaborative and responsive with our requests.