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Leading Edge Group supports organizations from across the health sector, including acute care, public health, community health and social services, to achieve increased quality and safety, increased operational excellence, enhanced productivity and levels of service, cost savings/avoidance, increased patient/employee satisfaction, among other improvements.

Leading Edge Group provides training programs and improvement consultancy support specifically designed for the sector, empowering staff at all levels to achieve positive change.

Lean in Healthcare 

Lean methodology is a management system that originated in manufacturing but has been adapted for use in healthcare and other industries. The core principles of Lean are to identify and eliminate waste, create flow, and build a culture of continuous improvement. 

In healthcare, Lean methodology can be used to improve the efficiency and quality of care in hospitals and clinics, as well as to reduce costs. Some common tools used in Lean healthcare include value stream mapping, which is used to identify bottlenecks in the process of care delivery, and Kaizen, which is a process for continuous improvement.

We help health service organizations develop and enhance a culture of continuous improvement through certification programs and tailor-made healthcare training courses.

Agile in Healthcare 

Agile methodology is a set of principles for software development that have been adapted for use in other industries, including healthcare. The core principles of Agile include an emphasis on customer collaboration, the ability to respond to change, and a focus on delivering working products or services in short iterations. 

In healthcare, Agile can be used to develop new products or services, such as electronic health records, or to improve existing ones. Agile methodologies in healthcare also help to manage change better, increase collaboration and communication, promote faster problem-solving, and improve overall workflow.

Our consulting team is a unique mix of clinical and Lean practitioners who have experience and knowledge of working with healthcare clients internationally. We have successfully worked with healthcare clinical teams, administrators, service partners and community groups in providing Lean quality improvement implementation support. Our approach is based on a collaborative, partnership-driven working style; effective stakeholder engagement, knowledge transfer and consensus building to develop an optimal future state that will best meet the needs of the organization and the community it serves.

Our Healthcare clients are achieving real, sustainable results:

Emergency department process improvement = Reduced time from triage to treatment by 2.5 hours

Pharmacy inventory = Reduced overall pharmacy inventory levels from $3.8m to $2.8m

HCV care delivery = Increased new client intake from 4.5 per month to 10 per month (average), a 55% increase.

Further Information

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Request a Proposal

Leading Edge Group can assess the unique needs of your healthcare organization and provide you with a tailored proposal. Please get in touch with us to find out more.

Practical Training Programs

Our training programs are suitable for all health sector employees. We can also provide tailor-made programs that focus on a specific tool or technique – for example, Lean strategic planning and deployment; value stream mapping; 5S; etc.

Lean Belt Certification

Training options are suitable for staff at all levels from across the health hospitals; long term care; public health; laboratories; pharmacies and community health and social services. All of our healthcare programs have been developed in association with healthcare personnel with Lean qualifications.

Agile Belt Certification

Agile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build standard capabilities and maximize the execution of improvements depending on your requirements.

We also provide a training program focused specifically on the health economics discipline.

Have a look at our Short Lean Courses specifically designed for the Healthcare Industry.

Consultancy Support

Leading Edge Group delivers both strategic and operational consulting for Healthcare sector organizations.

Establishing a Lean Deployment and Management System

Inclusive of vision and strategy; governance; capability building model; measurement framework; stakeholder engagement plan and deployment roadmap.

Lean Transform

Our transformation framework is designed to support the individual needs of each organization. This journey takes your organization from daily firefighting and silo managed processes to work area self-reliance and sustained growth.

Lean Performance Improvement

Leading Edge Group provides both structured Lean consulting programs and tailored support for your organization. Our Lean Start and Plus programs introduce Lean to your organization through facilitating short and medium sized process improvements built around a framework for further progression. We can also provide expertise to support specific continuous improvement initiatives including health service reviews; Lean planning and design and rapid improvement events.

Research and Evaluation

We provide qualitative and quantitative research services that help organizations make data-informed decisions and improve programs and services.

Lean Digital Transformation

Lean Digital transformation is the process of using Lean practices and digital technologies to improve operational performance and customer experiences. It will drive innovation across your teams and enable you to successfully evolve your organization. Our 5D approach to digital transformation integrates seamlessly with our Lean Transformation framework to deliver an integrated model for your organization.


Agile is a proven way to transform your organization, encourage innovation and accelerate a culture where everyone is working better, smarter and more efficiently. We have developed a portfolio of Agile support programs and services to enable organizations to build capabilities and maximize the execution of improvements.

Case Studies

Reduced Waiting Times for Blood Donors

The Challenge Leading Edge Group was engaged to review this client’s clinic operations with the…

Improved Food and Nutrition Services

The Challenge This company is the governing commercial body of a number of Ontario-based hospitals.…

Pharma Lab Design
Designing a concept Pharmaceutical Lab Design from a green field site

Challenges and Objectives Our client, a global pharmaceutical corporation, is overseeing the build of a…

Public Health Unit Service Improvements

Lean coaching and consultation to improve the vaccine preventable disease program (VPD); main reception and…

Led by Experts

Our experts have significant experience in delivering process and quality improvement consulting, facilitation and training across diverse stakeholder groups from all levels across the health continuum.

All Experts

With over 10 years of experience working with multiple Fortune 500 companies across Asia, Europe and North America, Shrikant has coached teams on strategy development, process improvement using Lean methodologies, and has helped build high performing teams at the front line. A mechanical engineer, a Lean Six Sigma Black Belt…

Annette Sonneveld has over 35 years experience at various public health units across Ontario including Kent Chatham, Middlesex London, North York and Toronto Public Health. She has extensive knowledge and experience managing complex assignments; leading and directing teams; implementing quality improvement and performance management projects and facilitating training. Annette provided…

Chris has extensive experience managing teams and projects within the healthcare and manufacturing industries. He has been able to utilize his training in varied methodologies to complete numerous projects using diverse approaches of Lean, Six Sigma and Shainin. For over ten years, Chris has managed a continuous improvement team as…

Samuel is an experienced healthcare quality improvement and strategy specialist, coach, trainer and facilitator; with a deep knowledge of Lean, Six Sigma, strategic planning, change and project management. He is an American Society for Quality (ASQ) certified Six Sigma Black Belt and a certified Lean Leader with a masters (MPH)…

Michelle Moonesar is a passionate leader in the healthcare sector who continuously strives to improve the care and experiences of patients and families. With over eight (8) years of experience leading complex initiatives, Michelle has enabled multi-disciplinary teams to effectively design, implement, test and scale novel solutions and process improvements…

Krista is a strength-based leader who inspires teams into action. She invites conversation, perspective forming, and challenges teams to identify the root cause while mapping and recommending ideal future states and new beginnings. Krista is passionate about streamlining processes and identifying areas of opportunities and value. She has significant expertise in…

What Our Clients Say

“Pfizer Ireland Pharmaceuticals engaged Leading Edge Group to support “flow design” for laboratories in their new facility in Tuas, Singapore. The work was excellent and has been used by the team to design equipment set-up and workflows to aid an efficient facility start-up. The Leading Edge Group team was very knowledgeable in operations and Lean Methodologies, as well as being partnership focused. Pfizer Ireland Pharmaceuticals continues to engage with Leading Edge Group on other projects.”

Pat Field, Senior Director, Pfizer

“Our experience with Leading Edge Group was exceptional, and the additional supports and excellent follow-up we received from the team ensured that we completed our projects and were able to sustain the improvements that had been made, demonstrating their commitment to creating continuous improvement learners. It is wonderful to now see and hear Lean approaches and tools being applied in other contexts outside of our projects, as the value of Lean is recognized across the agency and process improvements continue to be actualized.”

Monica Armstrong, System Planner. Youth Services Bureau of Ottawa.

Our Clients

We work with staff at all levels and from all ranges of healthcare organizations/businesses.

Lakeridge Health
Youth Services Jeunesse
Central Health
Trillium Health Partners
Children's Centre Thunder Bay
Grey Bruce Health Services
Oak Valley Health
Guelph General Hospital
St. Joseph's Healthcare
Ottawa Public Health
Hastings Prince Edward Public Health

Any questions?

If you have any further questions, or want to register a group, get in touch:

Europe – Ireland

Co. Cork,
P24 AD90

Tel: +353 (21) 4855863


North America – Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,

Tel: +1 (416) 637 5074


Oceania – Australia

LEI Group Australia
1/76 Heller St
VIC 3055

Tel: + 61 (03) 9854 6136