CHA Learning People Centred Care Leadership Certificate

Each learner in the program will benefit from coaching and feedback from both members of their assigned team, bringing a new level of experiential learning and mentorship.

Program Content & Structure

Each course will follow the same overarching structure. This structure has been designed to create consistency and to provide clear direction for learners. Learners will follow a learning path with natural stopping breaks to reflect on the knowledge, skills and abilities they have acquired. Three units per course Three sections per unit

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Why this program?

After completing this program, learners will have demonstrated the capability to lead the design and implementation of healthcare quality, safety and experience improvements and initiatives in partnership with patients and families.

Who is this program for?

This program is intended for healthcare professionals interested in improving their knowledge and skills in actively engaging patients, families and staff in healthcare service delivery and improvement. Anyone, at any role level and working in any part of the continuum of care would benefit from this program. This program is suitable for people who are looking to progress their career to roles in patient engagement, or those simply wanting to add to their current capabilities in a clinical or clinical support role. The audience may include:

  • Healthcare providers (nursing, allied health, physicians)
  • Clinical leaders and educators
  • Quality improvement and patient safety specialists
  • Healthcare program or service managers
  • Anyone else interested in leading engagement and experience initiatives, or the improvement of quality and safety of care


Students must achieve an overall grade of 70% to pass this program. The final project will be a summative, applied assessment of learning throughout the program.

Key Information

Developed and delivered by our partner CHA Learning, the People-Centred Care Leadership Certificate program will enable healthcare professionals at all levels to lead healthcare change and improvement in partnership with patients, families and providers.

Program/Contact Hours
Approximately 120 hours of learning, to be completed within 12 months
Completion Timeframe
Up to twelve (12) months

Program Fees & Enrolment

The program fees per region are outlined below. All prices are exclusive of tax.

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Any questions?

If you have any further questions, or want to register a group, get in touch:

Europe - Ireland

Co. Cork,
P24 AD90

Tel: +353 (21) 4855863


North America - Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,

Tel: +1 (416) 637 5074


Oceania - Australia

LEI Group Australia
1/76 Heller St
VIC 3055

Tel: + 61 (03) 9854 6136