Confidential Information Service: Research and Evaluation Project including Lean Digital Audit

Home » Resources » Case Studies » Confidential Information Service: Research and Evaluation Project including Lean Digital Audit

Leading Edge Group was engaged to conduct a Lean digital audit of the client’s current instant chat system and an analysis of the technology, process and statistics as well as research into other modern Live Chat solutions and how they could be deployed to improve upon the existing service.

Based on indepth research, we recommend updating their current service to bring it into line with modern Live Chats that are becoming increasingly familiar to the general public. In addition, we provided a recommendation to implement an updated solution and produced forecast scenarios and resource projections to conduct a pilot of a new Live Chat service.

Other Case Studies

AI-Powered Virtual Financial Consultant

An engagement led by our consulting expert As financial data platforms grow more complex, clients…

Read More case study
Maintenance Prediction for an Aerospace Software Company

An engagement led by our consulting expert Aircraft maintenance delays can cost millions, and traditional…

Read More case study
Maximizing Field Engineers Revenue Generation Time

An engagement led by our consulting expert In service-based industries, time is revenue—especially when success…

Read More case study
AI-Powered Financial Data Research: How One Firm Transformed Investment Workflows

An engagement led by our consulting expert For financial analysts, time is everything. Fast, accurate…

Read More case study
Previous Post
Next Post

Contact Us

Please call or email us with any queries regarding our Lean Belt training programs.

Europe - Ireland

Rossleague,
Cobh,
Co. Cork,
Ireland,
P24 AD90

Tel:

Email: info@leadingedgegroup.com

North America - Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,
Canada

Tel: +1 (416) 637 5074

Email: info@leadingedgegroup.com

Oceania - Australia

LEI Group Australia
1/76 Heller St
BRUNSWICK WEST
VIC 3055
ABN: 13 602 420 244

Tel: + 61 (03) 9854 6136

Email: info@leadingedgegroup.com