Advanced Lean Healthcare Tools and Practices

All short courses are delivered 100% online and structured to fit the schedules of busy professionals.

Program Content & Structure

The following objectives will be achieved as part of the program content

  • Engage customers/patients to involve them in Lean transformations and improvements
  • Use Kano analysis to understand customer requirements
  • Describe why demand and capacity alignment is important
  • Calculate demand, capacity, activity, and backlog
  • Describe the steps necessary to create an affinity diagram
  • Explain ways that data analytics can help across the healthcare delivery system
  • Use analytics to positively affect patient outcomes
  • Describe the steps to implementing Heijunka
  • Describe some of the benefits of standard work in healthcare

Organizations we have worked with

Why This Program?

This course outlines and explains how to use Kano analysis and affinity diagrams to gather and use relevant patient/client and staff opinions and feedback in order to provide the basis for quality and service improvements. It also introduces data analytics and how it can support Lean in finding underlying trends and issues and help make effective and appropriate decisions. Finally, the course presents advanced Heijunka and standard work and how they are applied in various health settings. A relevant health sector case study provides a context for the concepts taught and course learnings are reinforced through review questions at the end.

Who is this program for?

This program is aimed at health professionals such as Quality Improvement Specialists, Operations Managers, Medical Directors, Clinical Leads, Project Managers, Patient Safety Leaders and Nurse Practitioners from organizations across the health sector including hospitals, health authorities, mental health and addictions, youth services, long term care, public and community health.

Learn From Leaders

All our Lean Healthcare belt programs are developed and delivered by accomplished Lean Healthcare and clinical experts. Experts who have worked at the coalface and have tangible experience putting theory to practical use in real world environments.

Jane Bishop

Jane is qualified at Master Black Belt level, with over 30 years’ experience working in Healthcare in Canada, the UK, Ireland and the USA. Jane trained as a registered general nurse (RGN) in London and then as a registered paediatric nurse (RSCN) gaining a postgraduate diploma in Emergency Nursing in 1992.She graduated with a Master’s Degree In Strategic Quality Management from the University of Limerick in 2011. She has worked in various operational and managerial positions,...

Key Information

This course outlines and explains how to use Kano analysis and affinity diagrams to gather and use relevant patient and staff opinions and feedback in order to provide the basis for healthcare quality and service improvements. The course also introduces date analytics and how it can support Lean healthcare in finding underlying trends and issues and helping in decision making. Finally, the course presents Heijunka and standard work as two commonly used Lean healthcare tools.

Completion Timeframe
2 Hours

Program Fees & Enrolment

The program fees per region are outlined below. All prices are exclusive of tax.

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Contact Us

Any questions?

If you have any further questions, or want to register a group, get in touch:

Europe - Ireland

Charter House Cobh,
Co. Cork,
Ireland,
P24 R960

Tel: +353 (21) 4855863

Email: info@leadingedgegroup.com

North America - Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,
Canada

Tel: +1 (416) 637 5074

Email: info@leadingedgegroup.com

Oceania - Australia

LEI Group Australia
1/76 Heller St
BRUNSWICK WEST
VIC 3055

Tel: + 61 (03) 9854 6136

Email: info@leadingedgegroup.com