Planning for and Initiating a Lean Activity

All short courses are delivered 100% online and structured to fit the schedules of busy professionals.

Program Content & Structure

The following objectives will be achieved as part of the program content

  • Use a Product Family Matrix (PFM) to identify which value stream to focus on
  • Identify key aspects of Lean project planning and the Lean project selection process
  • Define and describe the SIPOC diagram
  • Describe how using the Voice of the Customer (VOC) and Critical to Quality (CTQ) tools can explain the perspective of the customer/patient
  • Write a Project Charter
  • Identify project stakeholders

Organizations we have worked with

Why this program?

This course focuses on identifying improvement opportunities in your organization; understanding the value chain; identifying patients and clients, and what is important to them; and project initiation activities. Tools such as SIPOC, the voice of the customer (VOC), and critical to quality (CTQ) are introduced. The course also outlines the key steps involved in developing a project charter and securing alignment with project stakeholders. A relevant health sector case study provides a context for the concepts taught and course learnings are reinforced through review questions at the end.

Who is this program for?

This program is aimed at health professionals such as Quality Improvement Specialists, Operations Managers, Medical Directors, Nurse Practitioners and Physicians from organizations across the health sector including hospitals, health authorities, mental health and addictions, youth services, long term care, public and community health.

Learn From Leaders

All our Lean Healthcare belt programs are developed and delivered by accomplished Lean Healthcare and clinical experts. Experts who have worked at the coalface and have tangible experience putting theory to practical use in real world environments.

Chris Chadwick

Chris has extensive experience managing teams and projects within the healthcare and manufacturing industries. He has been able to utilize his training in varied methodologies to complete numerous projects using diverse approaches of Lean, Six Sigma and Shainin. For over ten years, Chris has managed a continuous improvement team as a Lean and Six Sigma Black Belt. During this time, he has enabled organizations to achieve significant cost savings through the development of efficient processes...

Key Information

"Well begun is half done" goes a popular saying. That's why it's so important to carefully plan and initiate your Lean activities. This course covers identifying improvement opportunities in your organization; understanding the value chain; identifying patients and clients, and what is important to them; and project initiation activities. Tools such as SIPOC, the Voice of the Customer, and Critical to Quality are introduced. The course also outlines steps in developing a project charter, and securing alignment with project stakeholders.

Completion Timeframe
2 hours
Level
Practitioner

Program Fees & Enrolment

The program fees per region are outlined below. All prices are exclusive of tax.

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Contact Us

Any questions?

If you have any further questions, or want to register a group, get in touch:

Europe - Ireland

Charter House Cobh,
Co. Cork,
Ireland,
P24 R960

Tel: +353 (21) 4855863

Email: info@leadingedgegroup.com

North America - Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,
Canada

Tel: +1 (416) 637 5074

Email: info@leadingedgegroup.com

Oceania - Australia

LEI Group Australia
1/76 Heller St
BRUNSWICK WEST
VIC 3055

Tel: + 61 (03) 9854 6136

Email: info@leadingedgegroup.com