City: A Structured Lean Deep Dive into the Current-State process of a City Council Scheme

The scope of the project was to identify weaknesses in current processes and develop ways of streamlining customer service procedures, delivering an improved set of processes for customer service staff. A structured deep dive into the current-state process was conducted using the Failure Modes and Effects Analysis (FMEA) Lean tool.  As the process was explored in depth several process challenges and weaknesses were pin pointed. Potential solutions to these weaknesses and challenges were identified and proposed to the organization for implementation.

Related Case Studies

Improved Food and Nutrition Services

The Challenge This company is the governing commercial body of a number of Ontario-based hospitals.…

Marketing Office
Lean Marketing to Grow Sales

The organization required a significant growth.

Improved Competitiveness in Utilities

We used Lean to meet the client’s strategic and operational objectives

Lean at a Quick Service Restaurant Chain

We worked on a  Continuous Improvement (CI) project through the provision of management consulting, training and certification support.

Contact Us

Please call or email us with any queries regarding our Lean Belt training programs.

Europe - Ireland

Charter House Cobh,
Co. Cork,
Ireland,
P24 R960

Tel: +353 (21) 4855863

Email: info@leadingedgegroup.com

North America - Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,
Canada

Tel: +1 (416) 637 5074

Email: info@leadingedgegroup.com

Oceania - Australia

LEI Group Australia
1/76 Heller St
BRUNSWICK WEST
VIC 3055

Tel: + 61 (03) 9854 6136

Email: info@leadingedgegroup.com