Confidential Information Service: Research and Evaluation Project including Lean Digital Audit

Leading Edge Group was engaged to conduct a Lean digital audit of the client’s current instant chat system and an analysis of the technology, process and statistics as well as research into other modern Live Chat solutions and how they could be deployed to improve upon the existing service.

Based on indepth research, we recommend updating their current service to bring it into line with modern Live Chats that are becoming increasingly familiar to the general public. In addition, we provided a recommendation to implement an updated solution and produced forecast scenarios and resource projections to conduct a pilot of a new Live Chat service.

Related Case Studies

Lean Transformation in the Pulp and Paper Industry

The Challenge Leading Edge Group was engaged by the client to implement a Lean Transformation…

Reduced Waiting Times for Blood Donors

The Challenge Leading Edge Group was engaged to review this client’s clinic operations with the…

Improved Food and Nutrition Services

The Challenge This company is the governing commercial body of a number of Ontario-based hospitals.…

Marketing Office
Lean Marketing to Grow Sales

The organization required a significant growth.

Contact Us

Please call or email us with any queries regarding our Lean Belt training programs.

Europe - Ireland

Charter House Cobh,
Co. Cork,
Ireland,
P24 R960

Tel: +353 (21) 4855863

Email: info@leadingedgegroup.com

North America - Canada

60 St. Clair Avenue East Suite 805,
Toronto, ON,
M4T 1N5,
Canada

Tel: +1 (416) 637 5074

Email: info@leadingedgegroup.com

Oceania - Australia

LEI Group Australia
1/76 Heller St
BRUNSWICK WEST
VIC 3055

Tel: + 61 (03) 9854 6136

Email: info@leadingedgegroup.com