Barry O’Brien of the Leading Edge Group, recently evaluated 5 different Ornua sites on their pathway to Operational Excellence through adopting our Continuous Improvement Maturity Model (CIMM). We support the on-going…

The Leading Edge group recently partnered with the Canadian Centre for Accreditation (CCA) with a view to bringing continuous quality improvement methodologies to community based organizations across Canada. The partnership…

A great employee reward system can improve engagement and keep staff focused on what matters most. However, the reward system has to be comprehensive enough to incorporate recognition and appreciation…

The latest consultation document for Ontario Public Health units of February 2017, highlights the need for an emphasis on Continuous Quality Improvement across all programs. The need for CQI is…

In this context, feedback is the helpful information sent to the organization by its employees about its prior actions so that the organization may adjust its current and future actions…

Most organizations depend heavily on the human factor. Hospitals for example employ frontline workers who provide routine and essential services such as food services, administration, housekeeping and outpatient care. Frontline…